Returns & Refund Policy
Last Updated: June 2026
At Roomflowy, we want you to shop with confidence. We understand that sometimes a product may not meet your expectations, and we’re here to make the return process as simple and transparent as possible.
Please read this Returns & Refund Policy carefully before requesting a return or refund.
If you’d like to learn more about our company and values, please visit our About Us page.
Return Eligibility
We accept return requests within 14 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging and accessories (where applicable).
- Not show signs of misuse, damage, or excessive wear caused after delivery.
Returns requested after the 14-day return period may not be accepted.
Return Shipping
Unless the item arrives damaged, defective, or we shipped the wrong product, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as Roomflowy cannot guarantee receipt of returned packages that are lost during transit.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
To help us review your request, please include:
- Clear photographs of the damaged item.
- Photos of the product packaging.
- Your order number.
- A brief description of the issue.
After reviewing your request, we’ll determine an appropriate resolution, which may include a refund or store credit where applicable.
Non-Returnable Items
For hygiene, safety, or other practical reasons, certain products may not be eligible for return.
Additionally, we cannot accept returns for items that have been:
- Used after delivery.
- Damaged by improper handling.
- Returned without prior communication.
- Returned outside the eligible return period.
Refund Process
Once your returned item has been received and inspected, we’ll notify you of the outcome of your request.
If approved, your refund will be processed to your original payment method whenever possible.
Please note that it may take several business days for your financial institution to process and display the refund.
Exchanges
At this time, Roomflowy does not guarantee product exchanges.
If your item arrives damaged or there is an issue with your order, we’ll review your case individually and determine the most appropriate resolution.
Order Cancellations
If you need to cancel an order, please Contact Us as soon as possible.
Orders that have already entered processing or have been shipped may no longer be eligible for cancellation.
Incorrect or Missing Items
If you receive an incorrect item or believe something is missing from your order, please contact us promptly with your order details and supporting photographs where applicable.
We’ll investigate the issue and work toward an appropriate solution.
Related Policies
For additional information, please review our:
These pages provide additional information about our store, policies, and customer support.
Contact Us
If you have any questions regarding returns, refunds, or your order, we’re always happy to help.
Business Address
5900 Balcones Drive STE 10294
Austin, TX 78731
United States
Thank You
Thank you for choosing Roomflowy.
Customer satisfaction is important to us, and we’ll always do our best to resolve concerns fairly, transparently, and as quickly as possible.
We appreciate your trust and thank you for shopping with Roomflowy.