FAQ
Last Updated: June 2026
Welcome to the Roomflowy Frequently Asked Questions page.
We’ve answered some of the most common questions about shopping with Roomflowy, including shipping, returns, payments, orders, and customer support.
If you don’t find the answer you’re looking for, please feel free to Contact Us. We’ll be happy to help.
General Questions
What is Roomflowy?
Roomflowy is an online home décor store offering carefully curated products including wall décor, lighting, room accessories, mirrors, cushions, candles, and decorative accents designed to help you create beautiful and comfortable living spaces.
To learn more about our story, visit our About Us page.
Where are you located?
Our business address is:
5900 Balcones Drive STE 10294
Austin, TX 78731
United States
Do you ship internationally?
Yes.
Roomflowy ships throughout the United States and to selected international destinations.
For complete delivery information, please read our Shipping Policy.
Orders
How long does order processing take?
Most orders are processed within 1–3 business days after payment has been confirmed.
How long does delivery take?
Estimated delivery times are:
United States:
5–10 Business Days
International:
7–15 Business Days
Delivery times may vary depending on your location and carrier services.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing tracking information whenever tracking is available.
Can I cancel my order?
If your order hasn’t entered processing, we’ll do our best to assist with cancellation requests.
Please Contact Us as soon as possible.
Payments
What payment methods do you accept?
We accept secure payments through trusted payment providers.
Available payment methods will be displayed during checkout.
Is my payment information secure?
Yes.
Roomflowy does not store your payment card information.
All payments are securely processed using industry-standard encryption.
You can learn more in our Privacy Policy.
Returns & Refunds
What is your return policy?
We accept eligible returns within 14 days of delivery.
For complete details, please read our Returns & Refund Policy.
Who pays return shipping?
Unless the item is damaged or we shipped the wrong product, return shipping costs are the responsibility of the customer.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include clear photographs of both the damaged item and its packaging.
We’ll review your request and determine the most appropriate resolution.
Products
Are your product photos accurate?
We work hard to display products as accurately as possible.
However, colors may vary slightly depending on your device or screen settings.
Will products be restocked?
Some products may be restocked while others may be discontinued depending on availability.
We regularly update our collections with new arrivals.
Customer Support
How can I contact Roomflowy?
You can reach us anytime by email:
You can also visit our Contact Us page.
How quickly do you respond?
We aim to respond to customer inquiries within 1–2 business days.
Privacy
How is my personal information protected?
We take privacy seriously and use secure technologies to help protect your personal information.
For complete details, please review our Privacy Policy.
More Information
For additional information, please visit our:
Still Need Help?
If your question isn’t answered above, we’re always happy to help.
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